How to get the most from your CRM Training
Posted on 1st July 2016 at 10:00
"It's all to do with the training: you can do a lot if you're properly trained"
That is a quote from Queen Elizabeth II, and probably most people would agree with the sentiment of the statement.
Firstly, what is "training" - one definition fro Wikipedia says "Training is the acquisition of knowledge, skills and competencies as a result of the teaching of vocational or practical skills and knowledge that relates to specific useful competencies. Training has specific goals of improving one's capability, capacity and performance.